Industry and Commerce Department Says Net Selling Milk Powder Safety Risks

With the increasing popularity of online shopping, online purchase of “milk milk powder” has become the choice of many young mothers, but there have also been many problems with it.

On the morning of November 14, Ms. Dong, who was working in a school in Beidaihe District, Qinhuangdao, Hebei Province, purchased two cans of “foreign milk powder” on the Internet for her daughter who had been born for more than six months. After milk powder was mailed to Ms. Dong's house, she found that it was slightly different from the same brand of powdered milk that she had previously purchased. One of the cans of milk powder even showed agglomeration. As a result, Ms. Dong immediately contacted the online shop where she purchased the product and asked the other party to give her a return. The other party immediately agreed to her request. However, Ms. Dong still has a hard time. The child has already drunk several cans of the same brand of milk powder. If there are quality problems, will the children's health be adversely affected? What problems should you pay attention to when you buy "foreign milk powder" on the Internet?

The reporter logged into a large-scale shopping site and entered “foreign milk powder” in the search box. He found that several hundred of the online shops were operating the “foreign milk powder” purchasing service. The brand also had dozens of products, mainly in New Zealand, Germany, and the United Kingdom. The European brands in the Netherlands and other countries are the main ones, and the price of each can range from more than 100 yuan to over one thousand yuan. In order to attract business, almost all shopkeepers have used placards such as “original imports, such as fake replacements,” “foreign direct delivery, and credit guarantees”. However, the reporter noted that in the buyer's evaluation, the consumer's evaluation of the product is uneven.

The reporter telephoned the staff of the Industry and Commerce Bureau of Qinhuangdao City. A staff member said that most of the online shopping milk powder was imported in the form of personal postal articles, most of which had not been inspected by the quality supervision department, and the quality was lack of protection and there were potential safety problems. And many online stores are not entities. It is very difficult to maintain rights after disputes occur.

In response, the industry and commerce department reminds consumers that when shopping online for “milk powder” and food, they must first check the qualifications of the online store to see if the online shop has an electronic business license issued by the industry and commerce department and a food circulation permit, and whether the distributed food has QS At the same time, we must also check whether the product has related inspection reports, product quality reports, etc., pay attention to food labels, instructions, such as production date, shelf life, ingredient list, factory name, site, production license number and product implementation standards, etc. For some non-Chinese marked foods should be carefully purchased.

In addition, when consumers receive mail-order items, they must check whether the products they receive are the same as the ones they have purchased and whether the outer packaging is in good condition. If any problems are found, they should promptly submit the items. If there is a problem with the product, attention should be paid to collecting evidence, including chat conversations on the Internet, screenshots of product promotional materials, time of day when the product was purchased, product specifications and quantity, and unit price. In the event of a dispute, consumers can make complaints to the business department of the store operator or the location of the shopping website operator, so as to protect their legitimate rights and interests in a timely and effective manner.